About

I am a Senior Operations Leader at a multi-unit quick-service restaurant group, where I have worked since September 2021. I have worked for four franchise locations in that time and currently support three concurrently, leading cross-functional teams of up to 32 people across front counter, kitchen and drive-thru in an environment that processes more than 24,000 dollars in daily transactions. The job is payment processing and cash reconciliation, shift scheduling, the standard operating procedures and training material other people work from, and being the first call when a terminal, kitchen display, printer or network connection fails during a rush.

The other half of the work is software. I have built a multi-location restaurant operations platform covering demand forecasting, labor scheduling, benchmarking and reporting; an operations dashboard that replaced a manual management review cycle; an agentic assistant running local models behind a structured tool-call protocol; a job-application pipeline with eighteen ingest adapters; and a remote server management toolkit. Components of the restaurant platform have been used in live restaurant operations; the full platform is not in production and has no customers.

I build through AI-assisted development. I specify systems, direct language models to generate, debug and ship the implementation, read and evaluate what comes back, and own the process end to end. What I bring is operational judgment about what a system has to survive, and the discipline to delete my own claims when the measurement does not support them.

I have served on the technology team at a church facility since 2018, beginning in audio-visual support and growing into device management, network installation and endpoint support.

Education. Associate of Arts in Business Administration, earned Spring 2026. Bachelor of Science in Business Administration, University of the Cumberlands (online), Expected May 2027.

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